The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.
  • Receive guests and visitors, having them sign in.
  • Assist visitors in finding resident rooms.
  • Answer telephone, takes messages (to include caller s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
  • Announce appointments and arrivals to appropriate staff.
  • Type memos, correspondence, reports, and other documents as requested.
  • If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
  • Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
  • Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
  • Be knowledgeable about facility services and rates, providing families and/or prospective residents with tours and/or facility information.
  • Assemble and maintain admission and information packets.
  • Keep front desk and lobby area neat and organized.
  • Perform any other duties assigned by Director/Administrator.
  • Other duties as assigned

  • High school education or equivalent required.
  • Must be able to read, write, speak and understand the English language.
  • Prior experience in working with public.
  • Basic computer skills preferred.
  • Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
  • Good physical and mental health; PPD screening required.
  • Must have an interest in people, especially the geriatric population.
  • Ability to work without close supervision and to follow verbal and written instructions.
  • Must use tact and courtesy in dealing with staff, residents, their families and visitors.
  • Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
  • Must be willing to perform non-professional duties.
  • Must be level-headed in emergency situations and have an acute sense of responsibility.
  • Must possess a spirit of cooperation and enthusiasm.
  • Must attend all mandatory company meetings and specified training sessions.
  • Must maintain confidentiality.

Associated topics: bell attendant, bellhop, gallery, host, lobby, plaza, reservations, sheraton, spa, vip

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